Return Policy

1. Cancellation of Order before Dispatch

The Company hereby informs User that User's receipt of an electronic or other form of order confirmation does not signify the Company's acceptance of User's order, nor does it constitute confirmation of the Company's offer to sell. The Company reserves the right at any time after receipt of User's order to accept or decline User's order for any reason.

The Company shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and User's credit/ debit/ cash card charged.

2. Return Policy for Products after Dispatch

(Only in case of defective, damage and dead on arrival or what you have got is different from what you have ordered)

Return Conditions:

• Any Product, purchased from the Website, can be returned to the Company within 7 working days of delivery of the same to User by placing a "Cancel Order" request by logging a call with Company's Customer Care Centre.
• Any Product purchased from the Website can be returned to the Company only if the Product supplied by the Company is damaged, defective or the Product received is different from the Product that was ordered.
• The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.

Return Process:

3. Exchange/Replacement Policy

In case the Product is found having certain defect(s) immediately after delivery of the same, User can request for exchange/ replacement of the Product any time after delivery of the Product but not later than 5 working days from the date of delivery of the Product.

Replacement Process:

• User places 'Exchange'/ 'Replacement Request' by registering a call on the Company's Customer Service Centre
• Company arranges pick up of the Product to be exchanged/ replaced
• User returns the Product with all accessories, freebies, original packing materials
• Company provides replacement or refund if replacement is not available

4. Product Condition Requirements

For returns being made by the Buyer to the Seller of the product, the following parameters need to be ensured by the Buyer:

Category-wise Requirements:

• General Products: Should be "New & Unworn" (other than for trial)
• Beauty, Health & Personal Care: Should be "New & Unopened"
• Office Products: Should be "New" and returned with the original packaging
• Electronics: Should be "New" and returned with the original packaging

5. Shipping and Handling

Shipping Information:

• Estimated time of delivery: 7 to 12 days from the date of technically and commercially clear order and acceptance
• Shipping charges will be extra unless mentioned clearly
• Dispatch of goods will be through reputed couriers
• Most items are shipped within 3-5 working days for other states other than Andhra Pradesh and Telangana
• 1-2 working days for Andhra Pradesh and Telangana
• Delivery of goods will be made only on weekdays and working days
• No delivery during weekends, holidays and after office hours

6. No Warranty for Freebies

Free gifts given with any of the Product purchased from the Website will not be exchanged and/or covered under any kind of warranty.

7. Important Notes

• All free gifts, in original packing as delivered and unused condition, must be returned along with the Product in case of cancellation of order of the Product with which the free gift(s) is/are given.
• Products can be returned by User only by registering lodging a 'Return' request' by logging a call on the Company's Customer Service Centre.
• In case of any defect arising after delivery of the Product or after demo/installation of the Product, such defects will be serviced by the respective manufacturer/brand in accordance with respective manufacturer's warranty terms.
• NSO Services reserves the right to cancel order at any circumstance.

8. Contact Information